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Competing demands and organizational stress mean that conflict is inevitable in the workplace. How you respond is important, particularly in a global organization. This online course from Thunderbird teaches you to manage communication and conflict by understanding the cultural wants, needs and expectations of others so you can adjust your style and techniques to most effectively confront and overcome conflict. In this course you will:
Understand how the attributes of a “global mindset” affect global negotiation and conflict management by identifying different frameworks of conflict styles.
Learn the tools necessary for evaluating and managing conflict and divergent needs in negotiation.
Recognize effective, ineffective and key psychological behaviors that impact multicultural negotiations.
Identify and understand the implications of cultural orientations when choosing an alternative dispute resolution.
Utilize mediation to identify social dimensions and problem-solving skills to achieve a win-win settlement.
Gain access to the Cultural Orientations Indicator® web-based software self-reporting tool that is designed to foster self-awareness and cultural-awareness so you can effectively communicate and collaborate in a global team environment.
Introduction to Global Mindset Attributes and Conflict Management
Framework for Conflict Styles
Negotiation as Conflict Management
Embracing Tension in Conflict Management
Alternative Dispute Resolution
Breakthrough Strategy with a Global Mindset
Mediation as a Participant
Mediation as a Mediator
To earn the Executive Certificate or individual "Certificates of Completion," participants must:
Participate in weekly facilitated discussion forums
Complete the End-of-Course Assessment with a score of 80% or higher
Complete the End-of-Course Survey