100 Million Learners FAQs

To get started, register for a free account through the 100 Million Learners registration page or your organization’s affiliate link.  After verifying your account and accessing your Learner Portal, browse the available programs and select a course. Click “Access Course” to enroll and begin learning.

For additional guidance, watch the Learner Sign-up Tutorial video.

Learners can update their Learner Profile information after account creation. 

1. 登录 100ML 学习者门户。
2. 单击“帐户设置”下的“个人资料”。
3. 更新您的详细信息。
4. 保存更改

Note: The email associated with your account cannot be changed following registration. You can change the name associated with your learner profile only once. If you need to change your name again, please email support: [email protected]. 

No, the language you select during registration determines your portal and course language, and this cannot be changed later. If you want to access courses in a different language, you must create a new account and re-register with the new language selected as your default preferred language.

Each course is offered at no cost to learners, who can earn a digital badge and certificate of completion. Low-cost options are available to earn academic credit in the intermediate and advanced pathways. 

Academic credit is optional and available for eligible Intermediate and Advanced Pathway courses.

*For Advanced courses, learners must take and pass all five courses to gain academic credit.

Additional requirements and fees may apply depending on the program and academic pathway selected.

1. Confirm that you have registered and verified your account by checking your email for a confirmation message and account verification link. 
2. Verify that you are using the correct email and password.
3. 尝试以下故障排除步骤：
   1. 清除浏览器缓存和 cookie，然后重新启动浏览器。
   2. 使用其他浏览器（推荐使用 Chrome 或 Firefox）。
   3. 禁用可能干扰的广告拦截器或其他浏览器扩展。
   4. 检查您的互联网连接（不稳定的 Wi-Fi 可能会导致登录失败）。

If the issue persists or if you registered before October 2022, email [email protected] with your full name, your registered email address, and a description of the issue. Including screenshots is also helpful. 

After registering, you will receive an email with a verification link. This link will be valid for 7 days. Open the email and select Verify to activate your account. If successfully verified, a new window will open in your web browser prompting you to log in.

If your verification link has expired, you will be prompted to request a new one via email. 

If you continue to experience issues, contact [email protected] for assistance.

If you have forgotten your password or if you are a partner-affiliated learner with an account that has been created for you, visit the 100ML Learner Portal login page, then click on “Forgot Password” to reset your password by following the provided instructions. 

For additional guidance, watch this tutorial: Reset Password Video.

A Privacy Error is typically caused by browser, device, or network security settings.

Try the following:

• Refresh the page.
• Switch networks or check your internet connection.
• Clear your browser cache and cookies.
• 更新您的浏览器和操作系统。
• Disable any ad-blockers or browser extensions that may interfere with course content.

If the issue persists, contact [email protected] and include details of the error.

First, confirm that you have completed all required lessons, activities, and assessments and earned the minimum required score. Your course status in the Learner Portal should display as Complete.

Once all requirements have been met, your badge and certificate will automatically appear in the Badges and Certificates section of your Learner Portal.

If your course shows as complete and your credentials are still missing, contact [email protected] for assistance.